{"id":1538,"date":"2023-01-04T17:00:00","date_gmt":"2023-01-04T08:00:00","guid":{"rendered":"https:\/\/dtdrz8mlqwp80.cloudfront.net\/article\/uncategorized\/608\/"},"modified":"2025-10-08T21:23:52","modified_gmt":"2025-10-08T12:23:52","slug":"608","status":"publish","type":"post","link":"https:\/\/www.spiral-platform.co.jp\/article\/member\/608\/","title":{"rendered":"CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u5177\u4f53\u7684\u306a\u6d41\u308c\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u52b9\u7387\u7684\u306b\u58f2\u4e0a\u3092\u6700\u5927\u5316\u3067\u304d\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u9069\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u91cd\u8981\u6027\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u5177\u4f53\u7684\u306a\u6d41\u308c\u306a\u3069\u3092\u7d30\u304b\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"solLink under_head\"><a href=\"\/solution\/member\/\"><img src=\"https:\/\/www.spiral-platform.co.jp\/article\/wp-content\/uploads\/sites\/3\/common_img\/cnt_bnr_member01x2.png\"><\/a><\/div><h2 class=\"wp-block-heading\">CRM\u3068\u306f\uff1f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.spiral-platform.co.jp\/article\/wp-content\/uploads\/sites\/3\/2024\/06\/pixta_115389248_M-1024x576-1.jpg\" alt=\"\" class=\"wp-image-15615\" srcset=\"https:\/\/www.spiral-platform.co.jp\/article\/wp-content\/uploads\/sites\/3\/2024\/06\/pixta_115389248_M-1024x576-1.jpg 1024w, https:\/\/www.spiral-platform.co.jp\/article\/wp-content\/uploads\/sites\/3\/2024\/06\/pixta_115389248_M-1024x576-1-300x169.jpg 300w, https:\/\/www.spiral-platform.co.jp\/article\/wp-content\/uploads\/sites\/3\/2024\/06\/pixta_115389248_M-1024x576-1-768x432.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" 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href=\"https:\/\/www.spiral-platform.co.jp\/article\/member\/605\/\">CRM\u5206\u6790\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\uff018\u3064\u306e\u624b\u6cd5\u3068\u6d3b\u7528\u306e\u30dd\u30a4\u30f3\u30c8<\/a>\u300f\u3082\u3042\u308f\u305b\u3066\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"\/article\/wp-content\/uploads\/sites\/3\/pixta_90077726_M.jpg\" alt=\"\" class=\"wp-image-14684\"\/><\/figure>\n\n\n\n<p>\u305d\u308c\u3092\u8e0f\u307e\u3048\u305f\u4e0a\u3067CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\u3001\u300c\u7ba1\u7406\u3057\u3066\u3044\u308b\u9867\u5ba2\u60c5\u5831\u3092\u6d3b\u304b\u3057\u3001\u6700\u9069\u306a\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u3066\u3044\u304f\u4ed5\u7d44\u307f\u300d\u3068\u8868\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u73fe\u5728\u306e\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u898b\u3064\u3081\u76f4\u3057\u3001\u3088\u308a\u52b9\u679c\u7684\u306a\u8ca9\u4fc3\u65b9\u6cd5\u3092\u5c0e\u304d\u51fa\u305b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u3053\u308c\u307e\u3067\u3068\u9055\u3063\u305f\u89d2\u5ea6\u3067\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u3092\u898b\u3064\u3051\u3001\u6f5c\u5728\u9867\u5ba2\u306e\u6398\u308a\u8d77\u3053\u3057\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306bCRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001<strong>\u65e2\u5b58\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u3084\u65b0\u898f\u9867\u5ba2\u306e\u6398\u308a\u8d77\u3053\u3057\u3001\u3069\u3061\u3089\u306e\u52b9\u679c\u306b\u3082\u671f\u5f85\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/strong><\/p>\n\n\n\n<h3 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class=\"wp-block-heading\">\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u624b\u6cd5\u304c\u5897\u3048\u3066\u3044\u308b<\/h3>\n\n\n\n<p>\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u624b\u6cd5\u304c\u5897\u3048\u3066\u3044\u308b\u3053\u3068\u3082\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u308b\u7406\u7531\u306e\u4e00\u3064\u3067\u3059\u3002\u9867\u5ba2\u3078\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u969b\u306b\u306f\u3001\u9078\u629e\u80a2\u3068\u3057\u3066\u4e0b\u8a18\u306e\u3088\u3046\u306b\u305f\u304f\u3055\u3093\u306e\u65bd\u7b56\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u516c\u5f0f\u30b5\u30a4\u30c8\u306e\u904b\u7528<\/li>\n\n\n\n<li>\u97f3\u58f0\u3001\u52d5\u753b\u914d\u4fe1<\/li>\n\n\n\n<li>DM<\/li>\n\n\n\n<li>\u30e1\u30fc\u30eb\u30de\u30ac\u30b8\u30f3<\/li>\n\n\n\n<li>SNS\u904b\u7528<\/li>\n\n\n\n<li>\u30b5\u30f3\u30af\u30b9\u30da\u30fc\u30b8\u306e\u8a2d\u7f6e\u30fb\u4fee\u6b63<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u3092\u52b9\u7387\u7684\u306b\u904b\u7528\u3057\u3064\u3064PDCA\u3092\u56de\u305d\u3046\u3068\u601d\u3046\u3068\u3001\u304b\u306a\u308a\u306e\u6642\u9593\u3068\u52b4\u529b\u3092\u6d88\u8cbb\u3057\u307e\u3059\u3002\u81ea\u793e\u306e\u9867\u5ba2\u3084\u58f2\u308a\u305f\u3044\u5546\u54c1\uff08\u30b5\u30fc\u30d3\u30b9\uff09\u306b\u9069\u3057\u3066\u3044\u308b\u306e\u306f\u3069\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u624b\u6cd5\u306a\u306e\u304b\u898b\u5b9a\u3081\u308b\u305f\u3081\u306b\u3082\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u6d3b\u7528\u3059\u308b\u3068\u3001\u4e0a\u8a18\u306e\u3088\u3046\u306a\u65bd\u7b56\u3067\u3069\u306e\u3088\u3046\u306a\u53cd\u5fdc\u304c\u5f97\u3089\u308c\u305f\u304b\u3001\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3084\u30b0\u30eb\u30fc\u30d7\u5206\u3051\u304c\u3067\u304d\u307e\u3059\u3088\u3002<\/p>\n\n\n\n<h2 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class=\"wp-block-heading\">\u9867\u5ba2\u5206\u6790\u6a5f\u80fd<\/h3>\n\n\n\n<p>CRM\u3067\u84c4\u7a4d\u3055\u308c\u305f\u9867\u5ba2\u60c5\u5831\u3092\u3082\u3068\u306b\u5206\u6790\u3092\u884c\u3044\u3001\u8fc5\u901f\u306b\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u3064\u304b\u3081\u3070\u3001\u3088\u308a\u52b9\u679c\u7684\u306a\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u884c\u3048\u307e\u3059\u3002<br><br>CRM\u30c4\u30fc\u30eb\u306f\u3001\u8a2d\u5b9a\u3059\u308c\u3070\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u91cf\u306e\u4e2d\u304b\u3089\u5fc5\u8981\u306a\u60c5\u5831\u3092\u7d20\u65e9\u304f\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3057\u3001\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u306e\u51fa\u529b\u304c\u53ef\u80fd\u3067\u3059\u304c\u3001\u76ee\u7684\u306b\u3088\u3063\u3066\u306f\u4e0d\u8981\u306a\u60c5\u5831\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<br><br>\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u305f\u3046\u3048\u3067\u3001\u6709\u52b9\u306a\u60c5\u5831\u306b\u3057\u307c\u3063\u3066\u5206\u6790\u3092\u884c\u3046\u306e\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u55b6\u696d\u9032\u6357\u7ba1\u7406<\/h3>\n\n\n\n<p>CRM\u306f\u3001\u9867\u5ba2\u3054\u3068\u306b\u904e\u53bb\u306e\u5546\u8ac7\u5c65\u6b74\u3084\u8cfc\u5165\u5c65\u6b74\u304c\u6b63\u78ba\u306b\u628a\u63e1\u3067\u304d\u308b\u3046\u3048\u3001\u60c5\u5831\u3092\u95a2\u4fc2\u8005\u9593\u3067\u304b\u3093\u305f\u3093\u306b\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u55b6\u696d\u62c5\u5f53\u306f\u3082\u3061\u308d\u3093\u4e0a\u53f8\u3082\u55b6\u696d\u306e\u9032\u6357\u72b6\u6cc1\u3092\u78ba\u8a8d\u3067\u304d\u3001\u9069\u5207\u306a\u63d0\u6848\u3084\u30a2\u30dd\u30a4\u30f3\u30c8\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u30a2\u30c9\u30d0\u30a4\u30b9\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u55b6\u696d\u6d3b\u52d5\u304c\u52b9\u7387\u7684\u306b\u306a\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u3053\u3068\u3092\u4f1a\u793e\u304c\u7406\u89e3\u3057\u3066\u304f\u308c\u3066\u3001\u6b32\u3057\u3044\u60c5\u5831\u3092\u6b32\u3057\u3044\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u6848\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u6a5f\u80fd<\/h3>\n\n\n\n<p>CRM\u3067\u306f\u3001\u30c4\u30fc\u30eb\u5185\u306b\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306e\u4e2d\u304b\u3089\u3001\u76f4\u8fd1\u306e\u8cfc\u5165\u65e5\u3084\u8cfc\u5165\u91d1\u984d\u3001\u8cfc\u5165\u306e\u983b\u5ea6\u306a\u3069\u306e\u6761\u4ef6\u3092\u81ea\u7531\u306b\u8a2d\u5b9a\u3057\u3066\u3001\u9867\u5ba2\u60c5\u5831\u3092\u62bd\u51fa\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u5168\u4f53\u306b\u5bfe\u3057\u3066\u3001\u30e1\u30eb\u30de\u30ac\u914d\u4fe1\u3084\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u60c5\u5831\u306eDM\u3092\u9001\u4ed8\u3059\u308b\u3088\u308a\u3082\u3001\u7279\u5b9a\u306e\u5c5e\u6027\u3067\u62bd\u51fa\u3055\u308c\u305f\u9867\u5ba2\u306e\u30b0\u30eb\u30fc\u30d7\u306b\u5bfe\u3057\u3066\u3001\u30d4\u30f3\u30dd\u30a4\u30f3\u30c8\u3067\u65bd\u7b56\u3092\u5b9f\u65bd\u3059\u308b\u65b9\u304c\u9ad8\u3044\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001CRM\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u30bb\u30df\u30ca\u30fc\u3084\u30a4\u30d9\u30f3\u30c8\u306e\u7ba1\u7406\u3001\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u8abf\u67fb\u306a\u3069\u3082\u5b9f\u65bd\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3001\u8cfc\u8cb7\u91d1\u984d\u3084\u8cfc\u8cb7\u983b\u5ea6\u3001\u76f4\u8fd1\u306e\u8cfc\u8cb7\u65e5\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u6761\u4ef6\u3067\u9867\u5ba2\u3092\u62bd\u51fa\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u3046\u3048\u3067\u3001\u6700\u9069\u306a\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u30e1\u30eb\u30de\u30ac\u30fbDM\u3092\u914d\u4fe1\u3057\u305f\u308a\u3001\u512a\u826f\u9867\u5ba2\u306b\u30af\u30fc\u30dd\u30f3\u3084\u512a\u5f85\u5238\u3092\u9001\u4fe1\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <br><br>CRM\u30b7\u30b9\u30c6\u30e0\u306f\u3053\u306e\u4ed6\u306b\u3082\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002<br><br> \u30a2\u30f3\u30b1\u30fc\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308b\u6e80\u8db3\u5ea6\u8abf\u67fb \u30bb\u30df\u30ca\u30fc\u30fb\u30a4\u30d9\u30f3\u30c8\u7ba1\u7406 \u30dd\u30a4\u30f3\u30c8\u30ab\u30fc\u30c9\u306a\u3069\u306e\u30ab\u30fc\u30c9\u7ba1\u7406 SFA\uff08\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09 MA\uff08\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0 \u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff09 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbCTI\u30b7\u30b9\u30c6\u30e0 \u30a2\u30d5\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0<\/p>\n\n\n\n<p>\u9867\u5ba2\u3092\u5c5e\u6027\u306b\u3042\u308f\u305b\u30ea\u30b9\u30c8\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<br>\u30e1\u30eb\u30de\u30ac\u306e\u914d\u4fe1\u3084\u72b6\u6cc1\u306b\u3042\u308f\u305b\u305fDM\u3084\u30e1\u30eb\u30de\u30ac\u306e\u914d\u4fe1\u306a\u3069\u306e\u65bd\u7b56\u3092\u52b9\u679c\u7684\u306b\u5b9f\u884c\u53ef\u80fd\u3067\u3059\u3002<br><br>\u3053\u306e\u3088\u3046\u306a\u5bfe\u8c61\u8005\u3092\u7d5e\u308a\u8fbc\u3093\u3060\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u304c\u3067\u304d\u308b\u306e\u306f\u3001\u84c4\u7a4d\u3057\u305f\u9867\u5ba2\u60c5\u5831\u3092\u3082\u3068\u306b\u8cfc\u8cb7\u91d1\u984d\u3084\u76f4\u8fd1\u306e\u8cfc\u5165\u65e5\u306a\u3069\u3001\u8a73\u7d30\u306a\u6761\u4ef6\u306b\u3042\u308f\u305b\u3066\u9867\u5ba2\u5c5e\u6027\u304c\u62bd\u51fa\u53ef\u80fd\u306a\u305f\u3081\u3067\u3059\u3002<br><br>\u3055\u3089\u306b\u3001CRM\u306b\u3088\u3063\u3066\u306f\u30bb\u30df\u30ca\u30fc\u306a\u3069\u306e\u30a4\u30d9\u30f3\u30c8\u3092\u7ba1\u7406\u3067\u304d\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<br>\u307e\u305f\u3001\u4e00\u65b9\u7684\u306a\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3067\u7d42\u308f\u308b\u3053\u3068\u306a\u304f\u3001\u30e1\u30eb\u30de\u30ac\u306e\u958b\u5c01\u7387\u306a\u3069\u914d\u4fe1\u5f8c\u306e\u52b9\u679c\u306e\u6e2c\u5b9a\u3092\u6020\u308b\u3053\u3068\u306a\u304f\u5b9f\u65bd\u3059\u308c\u3070\u3001\u6b21\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u6d3b\u304b\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd<\/h3>\n\n\n\n<p>CRM\u306b\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u9867\u5ba2\u3068\u306e\u904e\u53bb\u306e\u63a5\u89e6\u5c65\u6b74\u3092\u3059\u3079\u3066\u84c4\u7a4d\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u84c4\u7a4d\u3059\u308b\u60c5\u5831\u3068\u3057\u3066\u306f\u3001\u55b6\u696d\u62c5\u5f53\u304b\u3089\u306e\u9023\u7d61\u3001\u5546\u8ac7\u3001DM\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u60c5\u5831\u306e\u914d\u4fe1\u306e\u4ed6\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u306a\u3069\u306e\u5bfe\u5fdc\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u60c5\u5831\u304c\u793e\u5185\u3067\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u55b6\u696d\u62c5\u5f53\u306f\u3082\u3061\u308d\u3093\u3001\u62c5\u5f53\u8005\u4ee5\u5916\u3067\u3082\u9867\u5ba2\u306e\u63a5\u89e6\u5c65\u6b74\u3092\u53c2\u8003\u306b\u5186\u6ed1\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u671f\u5f85\u3067\u304d\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"\/article\/wp-content\/uploads\/sites\/3\/pixta_82390539_M.jpg\" alt=\"\" class=\"wp-image-14687\"\/><\/figure>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u4e0b\u8a18\u306e4\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<ul 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class=\"wp-block-heading\">\u9867\u5ba2\u60c5\u5831\u3092\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n\n\n<p>\u7d9a\u3044\u3066\u3001\u9867\u5ba2\u60c5\u5831\u3092\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u7406\u7531\u306f\u3001\u30b0\u30eb\u30fc\u30d7\u3054\u3068\u306e\u5171\u901a\u70b9\u3084\u76f8\u9055\u70b9\u3092\u660e\u78ba\u306b\u3067\u304d\u3001\u6df1\u3044\u5206\u6790\u304c\u53ef\u80fd\u306b\u306a\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u3088\u308a\u78ba\u5b9f\u6027\u306e\u9ad8\u3044\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u9078\u5b9a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u57fa\u6e96\u306f\u69d8\u3005\u3067\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u306f\u4e0b\u8a18\u306e\u3088\u3046\u306a\u9805\u76ee\u3067\u5206\u3051\u3089\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u6c0f\u540d<\/li>\n\n\n\n<li>\u5e74\u9f62<\/li>\n\n\n\n<li>\u6027\u5225<\/li>\n\n\n\n<li>\u5c45\u4f4f\u5730<\/li>\n\n\n\n<li>\u9023\u7d61\u5148<\/li>\n\n\n\n<li>\u8077\u696d<\/li>\n\n\n\n<li>\u5e74\u53ce<\/li>\n\n\n\n<li>\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u5bfe\u3059\u308b\u53cd\u5fdc<\/li>\n<\/ul>\n\n\n\n<p>\u4f01\u696d\u306a\u3089\u696d\u7a2e\u3084\u4f1a\u793e\u898f\u6a21\u3001\u53d6\u5f15\u5c65\u6b74\u306a\u3069\u3092\u57fa\u6e96\u306b\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3068\u3044\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u6700\u9069\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u3057\u3063\u304b\u308a\u30b0\u30eb\u30fc\u30d7\u5206\u3051\u3092\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u60c5\u5831\u3092\u793e\u5185\u3067\u5171\u6709<\/h3>\n\n\n\n<p>\u6b21\u306b\u3001\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u9867\u5ba2\u60c5\u5831\u3092\u793e\u5185\u3067\u5171\u6709\u3057\u307e\u3059\u3002\u793e\u5185\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u4ed6\u90e8\u9580\u3067\u3082\u60c5\u5831\u3092\u6d3b\u7528\u3067\u304d\u3001\u9ad8\u3044\u76f8\u4e57\u52b9\u679c\u304c\u751f\u307e\u308c\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4eee\u306b\u7279\u5b9a\u306e\u90e8\u9580\u3067\u60c5\u5831\u7ba1\u7406\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u5206\u6790\u3067\u304d\u308b\u597d\u6750\u6599\u304c\u6e1b\u3063\u3066\u3057\u307e\u3046\u305f\u3081\u3001\u826f\u8cea\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u305f\u3081\u306e\u6a5f\u4f1a\u640d\u5931\u306b\u306a\u308a\u307e\u3059\u3002\u69d8\u3005\u306a\u5207\u308a\u53e3\u3067\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u305f\u3081\u306b\u3082\u3001\u60c5\u5831\u5171\u6709\u3092\u610f\u8b58\u3059\u308b\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u5171\u6709\u3059\u308b\u969b\u306f\u6c0f\u540d\u3084\u5c45\u4f4f\u5730\u306a\u3069\u306e\u57fa\u672c\u7684\u306a\u60c5\u5831\u3060\u3051\u3067\u306a\u304f\u3001\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u5bfe\u3059\u308b\u53cd\u5fdc\u306a\u3069\u6fc3\u3044\u60c5\u5831\u3082\u5171\u6709\u3059\u308b\u3068\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u306e\u7acb\u6848\u30fb\u5b9f\u65bd<\/h3>\n\n\n\n<p>\u5168\u793e\u306b\u5171\u6709\u3055\u308c\u305f\u9867\u5ba2\u60c5\u5831\u3092\u5206\u6790\u3067\u304d\u305f\u3089\u3001\u5b9f\u969b\u306b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u306e\u7acb\u6848\u30fb\u5b9f\u65bd\u306b\u79fb\u308a\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u60c5\u5831\u306e\u4ed6\u306b\u3001\u30de\u30fc\u30b1\u30c3\u30c8\u3084\u7af6\u5408\u4ed6\u793e\u306e\u52d5\u5411\u3082\u62bc\u3055\u3048\u3066\u304a\u304f\u3068\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u3068\u3044\u3063\u3066\u3082\u3001\u516c\u5f0f\u30b5\u30a4\u30c8\u306e\u69cb\u7bc9\u3084EC\u30b7\u30e7\u30c3\u30d7\u306e\u958b\u8a2d\u3001\u5b9f\u5e97\u8217\u3068\u306e\u30b3\u30e9\u30dc\u306a\u3069\u591a\u7a2e\u591a\u69d8\u3067\u3059\u3002\u81ea\u793e\u306e\u9867\u5ba2\u306b\u5408\u3063\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u306f\u3069\u308c\u306a\u306e\u304b\u8003\u3048\u3001\u30c8\u30ec\u30f3\u30c9\u3092\u9003\u3055\u306a\u3044\u3088\u3046\u306b\u5b9f\u65bd\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u51fa\u767a\u70b9\u3068\u3057\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u4ee5\u5916\u306b\u306f\u3001\u58f2\u308a\u305f\u3044\u81ea\u793e\u5546\u54c1\u3092\u5148\u306b\u6c7a\u3081\u3001\u6700\u9069\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u3092\u9006\u7b97\u3057\u3066\u3044\u304f\u65b9\u6cd5\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u52b9\u679c\u306e\u691c\u8a3c\u30fb\u6539\u5584<\/h3>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u5f8c\u306f\u3001\u691c\u8a3c\u30fb\u6539\u5584\u3082\u30bb\u30c3\u30c8\u3067\u884c\u3044\u307e\u3059\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5b9f\u65bd\u5f8c\u306e\u8ab2\u984c\u3092\u6d17\u3044\u51fa\u3057\u3001PDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<p>PDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059\u969b\u306f\u3001\u6570\u5024\u76ee\u6a19\u3084\u671f\u9650\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3057\u3066\u304a\u304f\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u304c\u660e\u78ba\u306b\u306a\u3063\u3066\u3044\u308b\u3068\u3001\u65e5\u3005\u306e\u9032\u6357\u3092\u53ef\u8996\u5316\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u65bd\u3057\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u81ea\u4f53\u3082\u8a18\u9332\u3068\u3057\u3066\u6b8b\u308b\u306e\u3067\u3001\u6b21\u306b\u6d3b\u304b\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u6570\u3092\u3053\u306a\u3059\u3054\u3068\u306b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u7cbe\u5ea6\u3092\u9ad8\u3081\u3089\u308c\u308b\u3088\u3046\u3001\u6570\u5024\u76ee\u6a19\u3084\u671f\u9650\u3092\u8a2d\u5b9a\u3057\u306a\u304c\u3089PDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u969b\u306e\u6ce8\u610f\u70b9<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"\/article\/wp-content\/uploads\/sites\/3\/pixta_42140525_M.jpg\" alt=\"\" class=\"wp-image-14689\"\/><\/figure>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u969b\u306e\u6ce8\u610f\u70b9\u306f\u3001\u4e0b\u8a18\u306e3\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u30b3\u30b9\u30c8\u3092\u660e\u78ba\u306b\u3059\u308b<\/li>\n\n\n\n<li>\u4e2d\u9577\u671f\u8996\u70b9\u3067CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046<\/li>\n\n\n\n<li>PDCA\u306e\u30b5\u30a4\u30af\u30eb\u3092\u3057\u3063\u304b\u308a\u56de\u3059<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u30b3\u30b9\u30c8\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n\n\n\n<p>\u307e\u305a\u6319\u3052\u3089\u308c\u308b\u6ce8\u610f\u70b9\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u30b3\u30b9\u30c8\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002CRM\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u969b\u3001\u4e00\u822c\u7684\u306b\u306f\u30a4\u30cb\u30b7\u30e3\u30eb\u30b3\u30b9\u30c8\u3068\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u306e\u4e21\u65b9\u304b\u304b\u308b\u30b1\u30fc\u30b9\u304c\u591a\u3044\u306e\u3067\u3001\u3088\u304f\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u6a5f\u80fd\u8ffd\u52a0\u3059\u308b\u5834\u5408\u3082\u4e88\u671f\u305b\u306c\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3057\u306a\u3044\u3088\u3046\u3001\u5341\u5206\u306a\u78ba\u8a8d\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30b7\u30b9\u30c6\u30e0\u306e<strong>\u5c0e\u5165\u3067\u3088\u304f\u3042\u308b\u5931\u6557\u306f\u3001\u5fc5\u8981\u4ee5\u4e0a\u306b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u3001\u30b3\u30b9\u30c8\u3092\u304b\u3051\u3059\u304e\u3066\u3057\u307e\u3046\u3053\u3068<\/strong>\u3067\u3059\u3002\u307e\u305a\u306f\u5fc5\u8981\u306a\u6a5f\u80fd\u3060\u3051\u306b\u7d5e\u308a\u3001\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u3059\u308b\u306e\u3082\u4e00\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5c0e\u5165\u691c\u8a0e\u306e\u6bb5\u968e\u304b\u3089\u3001\u60f3\u5b9a\u5916\u306e\u30b3\u30b9\u30c8\u3084\u5fc5\u8981\u4ee5\u4e0a\u306e\u8a2d\u5099\u6295\u8cc7\u306f\u907f\u3051\u308b\u3088\u3046\u610f\u8b58\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4e2d\u9577\u671f\u8996\u70b9\u3067CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046<\/h3>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u5373\u52b9\u6027\u304c\u3042\u308b\u65bd\u7b56\u3067\u306f\u306a\u3044\u3053\u3068\u306b\u3082\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u52b9\u679c\u3092\u3060\u3059\u306b\u306f\u3001\u5341\u5206\u306a\u5206\u6790\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u5b9f\u65bd\u524d\u306e\u5206\u6790\u306f\u3082\u3061\u308d\u3093\u3001\u5b9f\u65bd\u5f8c\u306e\u5206\u6790\u3082\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u307b\u3068\u3093\u3069\u306e\u30b1\u30fc\u30b9\u3067\u306f\u3001<strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u6539\u5584\u70b9\u304c\u307f\u3064\u304b\u308a\u307e\u3059\u3002<\/strong>\u4eca\u307e\u3067\u307f\u3048\u3066\u3044\u306a\u304b\u3063\u305f\u8ab2\u984c\u304c\u307f\u3064\u304b\u308b\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305d\u3093\u306a\u98a8\u306b\u8a66\u884c\u932f\u8aa4\u3057\u306a\u304c\u3089\u6539\u5584\u3057\u3066\u3044\u304f\u305f\u3081\u3001\u4e00\u5b9a\u306e\u671f\u9593\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u306a\u306e\u3067\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u59cb\u3081\u305f\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u76f4\u8fd1\u306e\u53ce\u652f\u8a08\u753b\u306b\u5927\u304d\u304f\u53cd\u6620\u3059\u308b\u3088\u3046\u306a\u3053\u3068\u306f\u907f\u3051\u305f\u65b9\u304c\u3044\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">PDCA\u306e\u30b5\u30a4\u30af\u30eb\u3092\u3057\u3063\u304b\u308a\u56de\u3059<\/h3>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001PDCA\u3092\u3057\u3063\u304b\u308a\u56de\u3057\u3066\u521d\u3081\u3066\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002\u3088\u304f\u3042\u308b\u5931\u6557\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u305f\u306f\u3044\u3044\u3082\u306e\u306e\u52b9\u679c\u306e\u691c\u8a3c\u30fb\u6539\u5584\u304c\u66d6\u6627\u306b\u306a\u308a\u3001\u7d50\u679c\u7684\u306b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u958b\u59cb\u524d\u5f8c\u3068\u5909\u5316\u306a\u3057\u306b\u306a\u3063\u3066\u3057\u307e\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3084\u30bb\u30fc\u30eb\u30b9\u3001\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u306e<strong>\u5404\u30d5\u30a7\u30fc\u30ba\u3067\u6539\u826f\u3092\u91cd\u306d\u308c\u3070\u3001\u9867\u5ba2\u306e\u4f53\u9a13\u4fa1\u5024\u3092\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002<\/strong>\u3059\u308b\u3068\u7d50\u679c\u7684\u306b\u3001\u58f2\u4e0a\u304c\u5927\u304d\u304f\u4e0a\u304c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u52b9\u679c\u3092\u6700\u5927\u9650\u767a\u63ee\u3059\u308b\u305f\u3081\u306b\u3082\u3001PDCA\u306e\u30b5\u30a4\u30af\u30eb\u3092\u3057\u3063\u304b\u308a\u56de\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u95a2\u9023\u3067\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"\/article\/wp-content\/uploads\/sites\/3\/pixta_87245851_M.jpg\" alt=\"\" class=\"wp-image-14690\"\/><\/figure>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u95a2\u9023\u3067\u3088\u304f\u3042\u308b\u8cea\u554f\u306f\u3001\u4e0b\u8a18\u306e3\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CRM\u3001MA\u3001SFA\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<\/li>\n\n\n\n<li>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u4f7f\u308f\u308c\u308b\u30c4\u30fc\u30eb\u306f\u3069\u3093\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u691c\u8a0e\u6642\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u4f55\u3067\u3059\u304b\uff1f<\/li>\n<\/ul>\n\n\n\n<p>\u9806\u756a\u306b\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u3001MA\u3001SFA\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>\u6539\u3081\u3066\u3001CRM\uff08Customer Relationship Management\uff09\u3068\u306f\u3001\u65e5\u672c\u8a9e\u306b\u76f4\u3059\u3068\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u3067\u3059\u3002\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u3001\u300c\u30b7\u30b9\u30c6\u30e0\uff08\u30c4\u30fc\u30eb\uff09\u300d\u306e\u610f\u5473\u5408\u3044\u3067\u4f7f\u308f\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u3068\u3088\u304f\u6df7\u540c\u3055\u308c\u308b\u8a00\u8449\u3068\u3057\u3066\u3001MA\u3084SFA\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u6b21\u3067\u305d\u308c\u305e\u308c\u306e\u610f\u5473\u3092\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">MA\u3068\u306f\uff1f<\/h4>\n\n\n\n<p>MA\uff08Marketing Automation\uff09\u3068\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u81ea\u52d5\u5316\u3059\u308b\u4ed5\u7d44\u307f\uff08\u30b7\u30b9\u30c6\u30e0\uff09\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u5206\u6790\u3084\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u62bd\u51fa\u3001\u78ba\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u3092\u5206\u5225\u306a\u3069\u306e\u4f5c\u696d\u3092\u4eba\u306e\u624b\u3067\u884c\u3046\u306b\u306f\u3001\u304b\u306a\u308a\u306e\u52b4\u529b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067MA\u304c\u3042\u308c\u3070\u3001\u9867\u5ba2\u60c5\u5831\u3092\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3057\u3066\u304f\u308c\u308b\u306e\u3067\u3001\u52b9\u7387\u7684\u306a\u55b6\u696d\u6d3b\u52d5\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u4ee5\u5916\u306b\u3082\u3001\u30e1\u30fc\u30eb\u306e\u81ea\u52d5\u914d\u4fe1\u306a\u3069\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u80b2\u6210\u306b\u3082\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>MA\u3092\u6d3b\u7528\u3059\u308b\u3068\u3001\u78ba\u5ea6\u306e\u9ad8\u3044\u898b\u8fbc\u307f\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u81ea\u52d5\u3067\u6210\u7d04\u307e\u3067\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">SFA\u3068\u306f\uff1f<\/h4>\n\n\n\n<p>SFA\uff08Sales Force Automation\uff09\u3068\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\uff08\u30b7\u30b9\u30c6\u30e0\uff09\u3092\u6307\u3057\u307e\u3059\u3002SFA\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u6848\u4ef6\u306e\u9032\u6357\u304c\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3055\u308c\u305f\u308a\u76ee\u6a19\u9054\u6210\u7387\u304c\u81ea\u52d5\u8a08\u7b97\u3055\u308c\u305f\u308a\u3068\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306e\u6d3b\u52d5\u3092\u5f8c\u62bc\u3057\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001SFA\u306b\u60c5\u5831\u304c\u84c4\u7a4d\u3059\u308b\u3068\u3001\u6210\u7d04\u307e\u3067\u306b\u5fc5\u8981\u306a\u30d7\u30ed\u30bb\u30b9\u3084\u6240\u8981\u671f\u9593\u3092\u4e88\u6e2c\u3067\u304d\u3001\u5225\u6848\u4ef6\u306b\u3082\u5fdc\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u55b6\u696d\u30ce\u30a6\u30cf\u30a6\u306f\u793e\u5185\u3067\u3082\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u7d44\u7e54\u7684\u306a\u55b6\u696d\u529b\u306e\u5f37\u5316\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>SFA\u306f\u7279\u306bCRM\u3068\u6df7\u540c\u3055\u308c\u3084\u3059\u3044\u306e\u3067\u3059\u304c\u3001\u300c\u3069\u3053\u306b\u8ef8\u8db3\u3092\u7f6e\u3044\u3066\u3044\u308b\u304b\u300d\u3092\u7406\u89e3\u3059\u308c\u3070\u533a\u5225\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>SFA\u306f\u55b6\u696d\u6d3b\u52d5\uff08\u5546\u8ac7\u304b\u3089\u6210\u7d04\u306b\u81f3\u308b\u307e\u3067\u306e\uff09\u306b\u8ef8\u8db3\u3092\u7f6e\u3044\u3066\u3044\u308b\u306e\u306b\u5bfe\u3057\u3001CRM\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u306b\u8ef8\u8db3\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002\u3068\u306f\u3044\u3048\u3001\u4e21\u8005\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u306f\u985e\u4f3c\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u6628\u4eca\u3067\u306f\u3069\u3061\u3089\u306e\u6a5f\u80fd\u3082\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u304c\u5897\u52a0\u4e2d\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u4f7f\u308f\u308c\u308b\u30c4\u30fc\u30eb\u306f\u3069\u3093\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u3088\u304f\u4f7f\u308f\u308c\u308b\u30c4\u30fc\u30eb\u306f\u3001\u4e0b\u8a18\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30e1\u30fc\u30eb\u30de\u30ac\u30b8\u30f3<\/li>\n\n\n\n<li>SNS\u30fbLINE<\/li>\n\n\n\n<li>\u81ea\u793e\u30a2\u30d7\u30ea<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u4ee5\u5916\u306b\u3082\u3001\u3088\u308a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u5f37\u5316\u3057\u305f\u4f01\u696d\u5411\u3051\u30c4\u30fc\u30eb\u306a\u3069\u3001\u69d8\u3005\u3042\u308a\u307e\u3059\u3002\u3069\u306e\u3088\u3046\u306a\u76ee\u7684\u3001\u3069\u306e\u304f\u3089\u3044\u306e\u4e88\u7b97\u3067CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u59cb\u3081\u308b\u304b\u306e\u5927\u67a0\u3092\u6c7a\u3081\u3001\u9078\u5b9a\u3092\u9032\u3081\u308b\u3068\u3044\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u691c\u8a0e\u6642\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>CRM\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u691c\u8a0e\u6642\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u3001\u4e0b\u8a18\u306b\u6319\u3052\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4f7f\u3044\u3084\u3059\u3055<\/li>\n\n\n\n<li>\u30b3\u30b9\u30c8\u3068\u6a5f\u80fd\u306e\u30d0\u30e9\u30f3\u30b9<\/li>\n\n\n\n<li>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306e\u5f37\u5ea6<\/li>\n\n\n\n<li>\u30a2\u30d5\u30bf\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u6709\u7121<\/li>\n\n\n\n<li>\u5c0e\u5165\u307e\u3067\u306e\u671f\u9593<\/li>\n\n\n\n<li>\u30b7\u30b9\u30c6\u30e0\u63d0\u4f9b\u5143\u4f01\u696d\u306e\u5b9f\u7e3e<\/li>\n<\/ul>\n\n\n\n<p>\u7279\u306b\u3001\u4f7f\u3044\u3084\u3059\u3055\u306f\u91cd\u8981\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u64cd\u4f5c\u304c\u96e3\u3057\u3044\u3068\u793e\u54e1\u304c\u4f7f\u308f\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u30ea\u30b9\u30af\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3060\u3051\u3067\u306f\u610f\u5473\u304c\u306a\u304f\u3001\u793e\u54e1\u304c\u7d99\u7d9a\u7684\u306b\u9867\u5ba2\u60c5\u5831\u3092\u5165\u529b\u3057\u7d9a\u3051\u3066\u521d\u3081\u3066\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u64cd\u4f5c\u304c\u96e3\u3057\u3044\u3068\u5927\u898f\u6a21\u306a\u7814\u4fee\u3084\u9ad8\u5ea6\u306a\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u5fc5\u8981\u306b\u306a\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u3092\u7ba1\u7406\u3059\u308b\u90e8\u9580\u306e\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u3082\u3001\u4f7f\u3044\u3084\u3059\u3044\u3082\u306e\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u5727\u5012\u7684\u306a\u67d4\u8edf\u6027\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3067\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u5f37\u5316\u3059\u308b\u306a\u3089<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/article\/wp-content\/uploads\/sites\/3\/2024\/01\/customer_sp.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>\u5f53\u793e\u306e\u3054\u63d0\u4f9b\u3059\u308b\u300c<a href=\"\/service\/spiralv1\/\" target=\"_blank\" rel=\"noreferrer noopener\">SPIRAL<\/a>\u300d\u306f\u3001<strong>\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u63a5\u70b9\u306e\u5f37\u5316\u306b\u5fc5\u8981\u306a\u8981\u7d20\u3092\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u63d0\u4f9b\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/strong><\/p>\n\n\n\n<p>\u5c5e\u6027\u3084\u53d7\u6ce8\u5c65\u6b74\u306a\u3069\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u306b\u52a0\u3048\u3001<a href=\"\/solution\/mail\/\" title=\"https:\/\/www.pi-pe.co.jp\/solution\/mail\/\">\u30e1\u30fc\u30eb\u914d\u4fe1<\/a>\u3084<a href=\"\/solution\/inquiry-management\/\">\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406<\/a>\u3001<a href=\"\/solution\/enquete_system\/\">\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210<\/a>\u3001<a href=\"\/solution\/seminar\/\">\u30bb\u30df\u30ca\u30fc\u30fb\u30a4\u30d9\u30f3\u30c8\u7ba1\u7406<\/a>\u306a\u3069\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u5408\u308f\u305b\u305f\u6700\u9069\u306a\u9867\u5ba2\u63a5\u70b9\u5f37\u5316\u3092\u5b9f\u73fe\u3059\u308b\u6a5f\u80fd\u304c\u5145\u5b9f\u3002\u307e\u305f\u3001<strong>\u91d1\u878d\u6a5f\u95a2\u30fb\u5b98\u516c\u5e81\u3067\u3082\u63a1\u7528\u3055\u308c\u3066\u3044\u308b\u9ad8\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/strong>\u3067\u5927\u5207\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4fdd\u8b77\u3057\u307e\u3059\u3002WordPress\u3084MovableType\u3092\u59cb\u3081\u3068\u3057\u305f<strong>\u5404\u7a2eCMS\u3084\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u7b49\u3068\u306eAPI\u9023\u643a\u3082\u53ef\u80fd<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u901a\u8ca9\u30b5\u30a4\u30c8\u3084\u30e6\u30fc\u30b6\u30fc\u30b5\u30dd\u30fc\u30c8\u30b5\u30a4\u30c8\u3001\u5b66\u4f1a\u30fb\u5354\u4f1a\u30b5\u30a4\u30c8\u3001\u7533\u8acb\u53d7\u4ed8\u30b5\u30a4\u30c8\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u53d7\u4ed8\u30b5\u30a4\u30c8\u3001\u30a4\u30d9\u30f3\u30c8\u53d7\u4ed8\u7ba1\u7406\u3001\u5165\u5c45\u8005\u30b5\u30a4\u30c8\u306a\u3069<strong>\u69d8\u3005\u306a\u696d\u754c\u30fb\u7528\u9014\u30fb\u30b7\u30fc\u30f3\u3067\u5ef6\u307912,000\u4ee5\u4e0a\u306e\u3054\u5229\u7528\u5b9f\u7e3e<\/strong>\u304c\u3054\u3056\u3044\u307e\u3059\u3002\u307e\u305f\u3001<strong>\u30e1\u30ac\u30d0\u30f3\u30af\u3092\u59cb\u3081100\u4ee5\u4e0a\u306e\u91d1\u878d\u6a5f\u95a2\u306b\u5c0e\u5165<\/strong>\u3055\u308c\u3066\u3044\u308b\u500b\u4eba\u60c5\u5831\u904b\u7528\u306b\u6700\u9069\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u5099\u3048\u3066\u304a\u308a\u3001\u7dcf\u52d9\u7701\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306b\u3082\u6e96\u62e0\u3002\u7b2c\u4e09\u8005\u6a5f\u95a2\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8a3a\u65ad\u3067\u3082\u9ad8\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u300c<a target=\"_blank\" href=\"\/service\/spiralv1\/\" rel=\"noreferrer noopener\">SPIRAL<\/a>\u300d\u306e\u30da\u30fc\u30b8\u3092\u3054\u89a7\u3044\u305f\u3060\u304f\u304b\u3001\u30b5\u30fc\u30d3\u30b9\u5c0e\u5165\u3092\u3054\u691c\u8a0e\u4e2d\u306e\u65b9\u306f<a target=\"_blank\" href=\"https:\/\/www.pi-pe.co.jp\/regist\/is?SMPFORM=man-mcsepb-0e06c81b1a06832e44b64b391bc18b71\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u304b\u3089\u305c\u3072\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 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